Cord Moving and Storage

Great guys over there.

I would never ever hire this moving company again. First of all the sales person ( good ole Gary ) didn’t even bother to give me a follow up call to see how everything went after spending $10,000. You would think that he would at least make a follow up call but he didn’t and here’s the reason why: ( he knew what they were going to do and he didn’t have the decency to tell me he just wanted the money )

They arrived at my house and packed everything up in one truck very nicely. I personally packed all of my stuff and I personally wrapped all of my furniture in blankets and stretch wrap. I put cardboard corners on all the legs of my furniture.

They brought the truck back to the warehouse and they unloaded the truck in the warehouse ( the more they mess with and handle your stuff well you know ) and then they contacted another mover out of Chicago to come pick my stuff up which required them to reload it in another truck. This was not told to me.

Upon reloading the other truck, ( I’m not there so let’s party ) they decided to unwrap some of my furniture, yank the legs off and throw it in boxes. The furniture was filled with stuff in the drawers. One of the pieces had Makeup in it and all exploded - they threw it into a bag and taped it up and handed it to me at my new home in a ball of a grocery bag with a mile of duct tape !!! THANK YOU

The mirrored furniture was all cracked. All of the GLASS knobs were broken. I CUT MYSELF ON ONE DRAWER - trying to remove items. Much of my boxes were dented because they put so many things on top because they want to make sure that they fill that truck and get every teeny square inch packed in so they can make more money $$$$. I mean, 2 inches of space can’t be left uncrammed.

The side tables for my bedroom were tossed and thrown upside down. They have chips of paint, missing the drawers do not slide in. These were also wrapped in blankets saran wrapped, and they had leg corners. They didn’t care they were small and they could throw them. And they did.

I transported my trike with them and you should’ve seen how they unloaded it from the truck. It got to the point where three men were not enough, and I had to get involved and help them get it off the ramp.

Had I not been there to WATCH THEM they would’ve surely scratched the tailpipes. They behaved because I was there.

They do not care about you after they get your money !!!!!

Stay away from this Mover and this company !!!

Trust me when I tell you you have much much better options. I made the mistake of thinking that this was a very fine long standing St. Louis Company. It’s far from it.

Gail and Kurt were absolutely amazing. 5-6 broken dishes and glasses but very minor considering that I had 85 boxes! I would absolutely recommend them to anyone!!

By far one of the worst experiences I’ve ever had to deal with. Everything started out great with the initial process. After everything had been packed up from cord I was notified that they would need more money in the tune of $5k otherwise they would not be able to deliver my stuff. When I asked why their exact words were we underbid the job. This was a corporate move and my company had already paid them in full. Mind you we did not go with the cheapest bid. Cord had revised their quote to be the middle bid and thus we ultimately went with them. Since my company had already paid everything else was out of my pocket. I had met on middle ground with Gary the SVP of cord we settled on $2k which I did not agree with but I did need my things for my family and they had me because like I said before they already had possession of my things. I let it go and moved on and this next part is the main reason for my review. I had so many things broken and beyond repair I was astonished. Every piece of my bedroom furniture had about a fist size hole in it. It made absolutely no sense, clocks broken, shelves missing etc. it was also hard to keep track of everything because when they were originally loading up my stuff, they were putting one set of stickers on each one and noting every piece which seemed great to me. When everything arrived to my house, I was handed a clipboard and subcontractors shouted out numbers to me while I had to try and figure out each piece and find the numbers. When I filed a claim for my damaged items that I have photos of and will attach to this review, they sent somebody out and ultimately gave me a little over $250 check without speaking to me told me I had a $500 deductible which I agree with, but I cannot replace any of my furniture not one single piece for the measly $250 check I received. The original bid came in around $19,500 when they hit me for the other $2000 our grand total was at $21,500, and to top it all off, I am now out an additional three grand from things that I’ve had to replace that we’re either missing or broken beyond repair during this move. I highly recommend you do your research and go with another company. Cord moving in storage is part of a bigger network, which is north American lines. If you do anything at least, do not use this company.

Wonderful company to partner with for your next move. Movers did an exceptional job.