Crofton Piano Company, Inc.

I purchased a Yamaha c3 from Crofton piano. The sound of the piano was high pitched in the store. Mr. Crofton stated that it will sound different in the house and if I'm not happy with it, he would take the piano back or install new strings and hammers for an additional $2,000. So I purchased the piano and it was delivered. The piano lid had a new 2' by 2' dent in it when it was shipped. Mr. Crofton stated that the lid was dropped during shipment but he sent a tech to fix it. After a couple of weeks of the piano being in the house I informed him that the pitch is still very high and I would like to go ahead and install new strings and hammers as he had promised for $2,000. He informed me that he cannot do the job for $2,000 anymore and he would do it for $4,000. I told him that is not what he promised at which point he said now that I've purchased the piano things are different. I stated that is not right and I would like to return the piano, at which point he said 'sorry, I cannot take it back but will buy it from you'. He offered me $2,000 less than what I had paid him two weeks prior. Be aware that Mr. Crofton will say anything to make a sale and will not honor any of his promises.

Timely and professional!

I was extremely happy with Crofton Piano. The young men who moved my piano showed up a little early and were quick yet gentle with the piano.

extremely happy with the tone and touch, Thank you Ridgely Fisher!