Crystal Lake Self Storage

The sign-up process went smoothly for me. Paula was very helpful on Monday,
February 24, 2025.

I've been a long time customer here and it's extremely disheartening to see how things have changed. The online system constantly messes up when trying to make payments (resulting in me having to call in for it to be fixed almost monthly), and I was told that they'd delay my rent increase as a compromise because they can't price match for existing customers (even though that isn't stipulated in their price matching ads). That was in November. I was never given a timeline on this, so I expected it to stay the same until the time that the yearly increase usually happens. Now not even three full billing cycles later, my rent increased, the online portal is trying to force me to pay multiple months of the increased amount at once (despite not having any past due balance) and this is just super frustrating. I'm honestly considering looking elsewhere as much as I really don't want to due to convenience, loyalty, and the customer service I received when things were going really well.

Mostly helpful but will charge you if you provide proof of insurance but don’t send the policy when it renews even if nothing changes. They also told me I had to show it in person at first and by the time I got around to sending them the same policy, they charged roughly an additional $100. Feels like just out to nickel and dime you. Will be moving my stuff out when possible since I asked they remove the additional charges when I told them it was the same insurance, company, policy number and they said no. Buyer beware.

Very clean and well maintained storage units

Be careful of fees that show up later after your agreement starts. They told us we need to have insurance for a trailer we park there. After providing them documentation for insurance, we get charged for rental insurance for the vehicle we carry insurance on. Seems like a scam to me.