CubeSmart Self Storage

The security gates have been in the up position at the New London, CT location, seemingly inoperable, for a couple weeks. A month ago I had to wait a half hour for a replacement office employee to show up because the one scheduled had an emergency. Seems these facilities are run on a shoestring budget, but bring in gobs of revenue, including the specific cylinder lock you must have in order to lock any unit. Certainly nothing impressive about this company nor location.

Update: Note that the response I received from CubeSmart is identical to at least one other review critical of the New London facility. I don’t get a warm or hopeful feeling they actually care, but will give them the benefit of the doubt and message my concerns to the contact provided. Watch this space!

The security gates have been in the up position at the New London, CT location, seemingly inoperable, for a couple weeks. A month ago I had to wait a half hour for a replacement office employee to show up because the one scheduled had an emergency. Seems these facilities are run on a shoestring budget, but bring in gobs of revenue, including the specific cylinder lock you must have in order to lock any unit. Certainly nothing impressive about this company nor location.

Update: Note that the response I received from CubeSmart is identical to at least one other review critical of the New London facility. I don’t get a warm or hopeful feeling they actually care, but will give them the benefit of the doubt and message my concerns to the contact provided. Watch this space!