CubeSmart Self Storage

Kathleen went above and beyond for me. She took xtra time to search specials and talk with management on my behalf. Kathleen was professional and very welcoming. She spent time explaining the contract and was very detailed and thorough. I give her 5 stars plus Many thanks

I’ve been trying to reach the district manager for weeks with no success. The manager at the New London facility is the most unprofessional, arrogant and self-righteous person I’ve ever dealt with. The way she speaks to people is disgusting! She thinks she knows everything but when given legitimate reasons for tranferring from one faculty site to another and another time increasing my storage space size, delving into my personal life more the necessary to defend my case, her response was to find another place to store my items. I called customer service directly specifically stating I wanted to speak with upper management and not the store. Three calls and the district manager and the person above the district manager deferred my call back to the store. After 6 years of storing with Cubesmart in Connecticut and the absurd rate increases, the verbal abuse from the store manager was the final straw. I will not give my hard earned money to a company who supports that kind of unprofessionalism from a manager! Found another facility to store my items at which offer a much better rate and don’t increase prices $30-40 every six months.

I’ve been trying to reach the district manager for weeks with no success. The manager at the New London facility is the most unprofessional, arrogant and self-righteous person I’ve ever dealt with. The way she speaks to people is disgusting! She thinks she knows everything but when given legitimate reasons for tranferring from one faculty site to another and another time increasing my storage space size, delving into my personal life more the necessary to defend my case, her response was to find another place to store my items. I called customer service directly specifically stating I wanted to speak with upper management and not the store. Three calls and the district manager and the person above the district manager deferred my call back to the store. After 6 years of storing with Cubesmart in Connecticut and the absurd rate increases, the verbal abuse from the store manager was the final straw. I will not give my hard earned money to a company who supports that kind of unprofessionalism from a manager! Found another facility to store my items at which offer a much better rate and don’t increase prices $30-40 every six months.

Been here several times, a lot of improvements

Been here several times, a lot of improvements