CubeSmart Self Storage

I've been using CubeSmart in Old Saybrook, CT to store my things after I moved from NYC. Yesterday, I went to my storage unit and disgust doesn't even begin to describe the condition of it. There were HUGE SPIDERS everywhere! My unit was infested!! It was also covered in webs, there were COCKROACHES, I saw a packet of what looked like RAT POISONING (in my unit), and I kept hearing something that sounded like a snake or rat running around (luckily I didn't see one). When I called, the women I spoke with told me to file a claim with my homeowners insurance. Today, this dump called and REFUSED to have pest control come and they also refuse to reimburse me for the months I trusted these slumlords with my possessions. LOL NO sweetie, CubeSmart will pay for any damages and reimburse any fees or they will see me in court. I'm about to report this joke of business with the city and state so no one else has to endure the hell I'm going through.

The service was good. Workers friendly and efficient. Place clean.

The rent is reasonable, the staff is helpful and all... (If they're available when you need them) But there's this ongoing issue where my gate code gets randomly locked out, and the answer is always 'we don't know why that happens, it just does sometimes' and that's totally unacceptable.

I get things happen once or twice, but I've been denied entry to my unit (that's always paid a month in advance) more often than not, and there's never anyone on site to fix the issue, and it's usually only resolved after leaving a voicemail with no call back.

I'm definitely not keeping my unit with them any longer. I've been with them for 4 years and every year just gets more expensive like it's ain't hard getting by in general. I don't make a lot of money so I just got my new bill for almost $235 how can I afford that plus all my other bills on top of trying to keep a roof over head and being able to eat

Very easy access and great customer service. Not thrilled with the mandatory insurance but it is what it is.