CubeSmart Self Storage

So I gave been with cubsmart for a couple of years and when I brought to there attention that they may have rats they didn't believe me, matter of fact she actually went back an forth with me which made me furious. I came to you with a concern and you dismissed it. Now I am looking for some where else to store my stuff.
I am also in customer Service and I strive on Excellence and I have an acronym that we strive off of.
1st
B- Believe
L- Listen
A- Apologies
S- Satisfy
T- Thank you
She did none of these things.

Lourdes and Michel was the best,Lourdes provided me with great customer service making my experience quick and easy will definitely recommend this place.

Good service and helpful staff.

I put the wrong location b4, Brianne is the best I have a review about her on Clifton and didn’t notice it, this person is so special she do anything to make the costumer happy, today I was there and no car available and she was doing anything posible to help me. Please this women need a manager position! If I go to this place and she’s not there i really don’t want to b there! BRIANNE plz never change that smile keep in mind u the best on that place ?

I brought to there attention about the have mice or rats, she asked me if I have food in there I said no because, obviously if you have food then you will see some pest activity. She didn't apologize because I have been here for over 3 years and this is my first experience with mice or rats. You should really look into this. It's a problem and if you can't take the time to speak with your customers shame on you. This is not how you build relationships.