CubeSmart Self Storage

Very unprofessional when telling people to vacate a long term unit, 8 years, with only 6 weeks notice.

They evicted the entire third floor so the can have more office space. What are you supposed to do if you have multiple units? Eat the cost of moving again and take time off work after being a loyal customer? Also know they will regularly raise the rent. My rent was 33% higher than when I moved in after less than a year.

Never EVER do business with this place! They don't care about their customers. I highly recommend Life Storage instead! They will actually work with you if you are going through hardship. Cubesmart only cares about their money. I had my car stolen back in September. The fiasco cost me a lot of money and I was late on my September payment. I tried to make the September payment on the next due date and told them I would be late in my October payment as well since I am trying to recover financially. They told me they didn't care and that I have to pay it or THEY WOULD ADD A $110 LIEN. I would be recovered in November and be able to make timely payments again. Lord knows the way the economy is right now, the cost of living is already difficult. I actually tried to switch a smaller less expensive unit while I was in town in september (I moved out of state) to handle the car theft situation but unfortunately the car theft fiasco took longer than expected and I was not able to make my appointment to switch units. I also did not have any money to make a trip back to Schaumburg IL all the way from Texas. They Don't care. Gail Johnson who is the district manager was supposed to call me to find resolution but she never called. She's terrible and only cares about herself and her money at the end of the day.

Everything was super easy from start to finish. The facility is clean, bright, easy to access, has carts and a loading dock with automated doors. Service was outstanding.