CubeSmart Self Storage

I would like to say that the people who work at the front desk have been extremely not so nice to my family and I over the past couple months, I would also like to your office hours for Sundays need to change because that is ignorant to not be opened on a Sunday when people only have the ability to go in than. Especially when you need to get your guys lock off of it to put ours on. You guys here have shown nothing but rudeness expect for one person who actually wanted to help us out. You guys have actually never been super nice from doing practically nothing about the mice throughout the entire place to never being very helpful when questioned are asked.

Reserved unit 2 weeks ahead of time, checked in online. When I arrived, access code didn’t work, clerk was trying to help but he was on the phone while I waited about 40 minutes and then left. He said he’d call when it was sorted out. Over a day later, still hasn’t called. Go somewhere else.

Did everything online…very easy. Facility was very clean and well lit. Easy access and moved things in same day.

I really hate being forced to buy a lock for $19.99 when I had a lock with me.
I had callled a CubeSmart asking if I could use a disc lock at any location and she said yes but that was incorrect. Phoenixville only allows cylinder locks and even though they were in possession of the hasp that would allow me to use it they refused.
I spoke to 2 level higher up on the chain but they would not budge.
So in principal I moved out to another storage company.
Watch out bcz they give you a great move in rate and then hike it up after the initial period.

Excellent system, reasonable prices and pleasant staff. Great product throughout. Clean, secure and accessible! You guys get it right.