CubeSmart Self Storage

I rented the unit and it was mice, infested, and water damage damaged. I never moved in and wanted my money back and they would not return it to me. I had to get my bank to do so. They had a beautiful facility right up the street, but very nice units clean and well lit, but management was absolutely horrific!!!! At every turn, I had to speak to someone at a regional or district management level because the actual store manager was so unprofessional. I do not understand why it was so difficult with the storage unit you pay your money and want access to your unit. The store manager would call me about the most ridiculous things every month. One month she called me and told me that my unit had been broken into an emptied out. She then called me back 20 minutes later and said she made a mistake. I don’t really understand what was going on with the entire situation. There should be no need for all this interaction with a manager of a Cubesmart. Then the door was broken and climate control was not happening. Items within my units were damaged because of the extreme cold that they were exposed to. A lot of regional manager now and was not offered any sort of compensation for the matter. Just a poor experience all the way around. But they have beautiful units. And the pricing increased rapidly up $50 a month over the course of six months!!!

Was a great experience checking in and in 15 minutes I was shown my unit, the place is very clean and well lit.

Nice storage place ! I’m glad they got the dehumidifiers I have had a issue at first wirh mold but since the correction we have not had any issues

I rented two weeks ago and still have yet to move in due to my need to find the time to call and speak with a Cube Smart Rep at my Elkton location, about WHY the exit door is ALWAYS OPEN, 24/7. One of the ONLY reasons I chose Cube Smart and that location, was because their advertisement stated they had Units that were Drive/Up and CLIMATE CONTROLLED. I noticed on my way out the last time I was there to move in, that the Exit door appeared to be broken and not able to close manually. So at this point it’s been a huge inconvenience that I can’t move in yet until my Unit is legitimately “climate controlled”. The contents that I’ll be storing will be ruined otherwise. I understand that things require routine maintenance but how long could it possibly take to fix an oversized
garage door?

Associate was please and helpful