CubeSmart Self Storage

So easy to reserve and start using anytime. I've used the inside units and I store our RV there. I love the automation of everything!

Beware. Bait and switch. When I first reserved my spot I needed them to hold it for a little bit longer. They said okay no problem we can extend the hold. When I got my first month's bill, it was 16% higher than the promised rate. When I asked they told me it was because somebody changed my spot and even though it was the same size spot at the same facility the rate changed and there was nothing they could do. Then, 6 months in, my rate went up by another 25%. When I called in about this they said they had reevaluated rates due to maintenance on the property and other nonsense and, again, there was nothing they could do about it. Yet on their website the monthly rate cited is still the same as the rate I was originally promised. So I guess they intend on doing this to any other sucker behind me. I've since pulled my RV from there and I'm storing it elsewhere.

In response to CubeSmarts response to my review:
I DID try taking to management. I was told the increase was due to property maintenance and there was nothing they can do, as I noted above in my review. But why, then, is the advertised price online still the same low price I was originally promised? Like I said bait and switch.

I walked in and was met by Michelle. She was wonderful and walked me through a rather simple process. She was a very professional and welcoming employee. CubeSmart you selected a wonderful person!

It was very easy, I'm sorry but I forgot the reps name, SHE WAS AWESOME!!!!!!! She made sure I understood Everything. Very meticulous, she found a storage closet for me that was close and easily accessible. What's even more great is she told me about the referral program where I told her about my friend and how he told me how easy and great Cube Storage was to use. I gave her my friends' name, she looked it up by his last name because it was under his Moms' first name. She was able to give them the $25 referral credit before I made it home. I'm mad at myself for not remembering the Reps name, just know she is GREAT!!!!!!!????????