CubeSmart Self Storage

Minimal security. I have noticed multiple units being broken into lately. Even though I’ve been here for two years and set up with auto pay I had my lock cut off and a new lock put on with no warning or reasoning. If you’re gonna rent here, don’t put anything valuable in your unit.

Horribly ran facility! The DM doesn’t do callbacks… actually no one calls you back or follows through… I have been waiting for my $100 cleaning deposit what is going on. !!!!! We are going on over a month. No one is ever there no one answers the phone. Construction or not… don’t use that as an excuse you have a business to run, your storage facility is being run horribly.

This location was very disgusting the units were dirty and had spider webs etc for an “indoor unit”this location is poorly ran and needs to be closed

Access code was denied. Not much use if I can't access it. Went back and code still not working. went into the office and she looked it up and gave me the same code. Did not work, back to office. She gave me another code, I asked about the lock that was supposed to be in the unit. She said no but she could get me 1 . No lock I paid extra for. Go check on unit after finally getting code that worked. Unit was supposed to be a 10x20. NO, it is a 9x12. Go back to office. She says that online does not have correct layout. She says that since they are redoing the office that the computer has not been hooked up to the internet in 2 weeks. She said they do not have a unit for me. She calls and they were supposed to cancel and issue a refund. Well today I get a notice that they are going to charge me for rent. The lady that helped me was not the manager for this property. She was super helpful no problem with her. They need a negative 5 . Place is a joke.

Location was under construction according to sign - all gates were wide open so no security/ the access code didn't have to be put in. My unit was not prepared there was no lock on it waiting as I was advised, there were huge holes / cracks in the walls, wide open and clearly a homeless person had been living in it