CubeSmart Self Storage

More like 'DE-storage'. Junk all in the hallway to my unit, I couldn't even access it at one point. The management said they were evicting that person in a few days, then the hallway was clean and I thought they were gone, but they came back and trashed it again. Management then said they had extended their grace period or something. Also my unit got broken into, they busted the latch to my door and I was not able to get the lock to come off so the only way I could get in to my unit was to un screw the side piece on the door frame and then screw it back in when i left. It was hell there. Multiple drug addicts squatting in there. Management rarely on site rarely answers phone calls and not doing much about the issues. I was as respectful and patient as I could be with the squatters and management alike, even given my un-wanted circumstances, but what did I get in return? Neglegance and theft. Watch your back if you do decide to rent there but I'd advise against it. I cleaned out my unit and cancelled my lease there, they gave me a confirmation that it was properly confirmed for cancellation etc and then at the end of the month I got some automated email still trying to charge me. They're lucky that the phone I had photos of the mess in hallway unit got cracked and I had to get a new phone, otherwise I'd post those photos.

The new management is awful! The property looks like a dumping ground, and there are people living in the units! Every other day there is someone new in the office… that is if they even choose to stay on the property on that given day. People park in your designated space that you pay for. The district manager does NOT return phone calls because (the reason given) he/she is overwhelmed!…..

I HATE the new management/owners. They're making paying my bill difficult and add fees to everything when I try to pay it. All of which has never happened before management changed. And they just upped the fee from what it was before. As if this economy isn't terrible already, these ppl are squeezing more out of us! Please change back to original management!

I had my belongings at the storage unit for almost 10 years and when I went back, I was very surprised because there was no rat vermin and everything was in nice and beautiful condition. It means that Storage is doing a good job of taking care of the property and just making sure everything is OK. I would recommend this company again and again just because I’ve had horrible experiences at other places and this was by far one of my best experience with a storage unit. Thank you guys!!!
From a grateful customer!!!!!