CubeSmart Self Storage

Ms. Melissa and the other young lady are very professional, personable, knowledgeable, with great communication skills. They have a clue about Customer Service on a high level. They really help the process go very accommodating, fluid, stress and drama free.

Thanks Again,
Creola Alfalileh

Yesterday 4/27/25 When I got to the unit, there was a green tag to remove to open it and a lock inside. I didn’t want their lock for 20$. I told him I had my own lock after I put my things in there. I locked it with my own lock. Returned their lock then a hour later I get a call later saying that she cut my lock off because I put it on the wrong unit. How did I put it on the wrong unit when the unit has tags on it if there’s no lock? Also, if I put it on the wrong unit that was another customer’s, would’ve had another lock on there? +3 witnesses states I put my lock on the right unit and I have a video. so then my stuff was left without a lock until I got back to put another lock on there. I am telling everybody about this incident and I won’t be a customer long!

My Storage spot was raised $48.00 per Month. Then lied to by a new person Cory that said it would be reduced via new DM. Unit ended up having water creating Mold & brought in Mice. I have NEVER had this issue with any other storage facility also outside. The raise in rent ended up being a blessing. Melissa & Quesha are terrific. Neither issue was their fault or knowledge.

The person who works in the office is very polite kind I had very good experience with her.Thank you melissa

Easy process and access to the unit.