CubeSmart Self Storage

The employees treated my issues with the utmost care and professionalism, making me feel like my concerns were their top priority. They went above and beyond to not only resolve my questions but also proactively suggested ways to prevent similar issues in the future. I felt truly valued as a customer, for taking the time to understand my needs.
This was the most seamless and positive customer service experience I've ever had. It was like interacting with trusted friends not just with company representatives. Best storage experience within the Nueces/San Patricio county by far

The employees treated my issues with the utmost care and professionalism, making me feel like my concerns were their top priority. They went above and beyond to not only resolve my questions but also proactively suggested ways to prevent similar issues in the future. I felt truly valued as a customer, for taking the time to understand my needs.
This was the most seamless and positive customer service experience I've ever had. It was like interacting with trusted friends not just with company representatives. Best storage experience within the Nueces/San Patricio county by far

My experience is the same as Rosemary below. Went by several times to pay my bill during normal store hours and no one was there. I pay in person to keep my personal checking safe. I don't pay online or by phone because I can't afford my info being compromised.
Yesterday I went by and employees were there. Charged me a late fee and said it didn't matter that I had been by several times.
Waiting for district manager to contact me concerning a credit for the amount of the late fee.
Otherwise I will move my things to another storage facility.

Edit to add:

Online response doesn't address what was clearly explained and has been reported by more than one person.
Look through reviews.
Picture shown was at 4:45 PM on a day that hours showed 5PM closing time.

2nd edit 11/21/24
Still haven't been contacted as promised.
It appears they're not concerned about losing my business

My experience is the same as Rosemary below. Went by several times to pay my bill during normal store hours and no one was there. I pay in person to keep my personal checking safe. I don't pay online or by phone because I can't afford my info being compromised.
Yesterday I went by and employees were there. Charged me a late fee and said it didn't matter that I had been by several times.
Waiting for district manager to contact me concerning a credit for the amount of the late fee.
Otherwise I will move my things to another storage facility.

Edit to add:

Online response doesn't address what was clearly explained and has been reported by more than one person.
Look through reviews.
Picture shown was at 4:45 PM on a day that hours showed 5PM closing time.

2nd edit 11/21/24
Still haven't been contacted as promised.
It appears they're not concerned about losing my business