CubeSmart Self Storage

Andrew was great. Very helpful. Made my stressful day much better. Thank you Andrew

Andrew Rosales was extremely helpful, the facilities are immaculate, and we feel totally secure. Thanks from a satisfied couple!

The great rate I got was not promotional, so I thought I got a great deal. What they don’t say is that they are allowed to increase your rate at any time as much as they want.

When you ask when did they notify you of this 40% rate hike after just 9 months, they say they emailed you and mailed a postcard. Later, when you tell them you could not find either, they say they didn’t send a email just a post. After another search of the mail pile, still nothing.

When you ask why they increased their rate, they say “inflation”. When you ask them to see if they can reduce this hike, they say call back to talk to the manager who says they’ll get back to you after they talk to the regional manager. Ultimately they say….”sorry, you asked too late.”

My experience is not unique. Search on google:

“CubeSmart accused of overcharging customers. Self-storage customers have filed a class-action lawsuit against CubeSmart, alleging that they were charged excessive fees for storage space. The company is facing allegations of deceptive and misleading business practices. May 1, 2023.”

If you don’t want to be gouged, find another storage facility. There are many in the Camas / Vancouver area.