CubeSmart Self Storage

The entire process was so quick and easy! Jonathan was also very friendly and helpful, which made the process go smoothly.

They get you in with a low rate and then raise the rates every six months, crazy. They priced me out .

I like to thank Johnathan , the property manager for all his help to meet me and the person who I was paying his storage units for not to go to auction. He met ne several times and he was extremely professional and helpful for me to know what to do. He certainly cares for his duties and do a great job of taking care of his customers. Rhanks Johnathan

~~ZERO STARS~~
WOW, CUBESMART MUST BE CONNECTED BECAUSE I CAN'T COPY AND PASTE MY EXPERIENCE WITH THIS HORRIBLE COMPANY.
WITHIN THE FIRST 2 MONTHS I WAS BROKEN INTO. I TRIED TO HELP THE MANAGER TO REMEDY THE PROBLEM. COME TO FIND OUT HE WAS THE PROBLEM. I CALLED TO SEE IF I COULD MOVE INTO A BIGGER UNIT AND WAS TOLD HE WAS TERMINATING MY CONTRACT. WOULD NOT TELL ME WHY SO I CALLED THE MAIN OFFICE AND SUBMITTED A TICKET AND WAS TOLD SOMEBODY WOULD CALL ME BACK. THE AGENT WENT ON TO SAY SHE HAD A BIGGER UNIT AVAILABLE AT ANOTHER LOCATION. I WENT AND RENTED IT AND SPENT ALL AFTERNOON MOVING THINGS IN. THE NEXT DAY I GET A CALL SAYING THEY ARE TERMINATING THE NEWER CONTRACT AND GAVE ME 2 DAYS TO MOVE. THAT IS A GREAT DEAL FOR A 63 YEAR OLD DISABLED MAN TO HAVE TO HANDLE. THEY DID SAY THEY WOULD REFUND MY MONEY BUT CONVENIENTLY THEY WERE GONE WHEN I WAS DONE SWEEPING OUT MY UNIT. I HAVE MADE SEVERAL CALLS THAT HAVE NOT BEEN RETURNED. I ALSO HAVE 4 TICKETS AND 1 TICKET TO A EVEN HIGHER LEVEL WITH NO RESPONSE. VERY POOR CUSTOMER SERVICE AND KIND OF SCANDALOUS TAKING MY MONTHLY FEE THEN IMMEDIATELY TERMINATING ME. I WONDER HOW MANY OTHER PEOPLE HAVE BEEN TREATED THIS WAY.
~~~BEWARE~~~
THE PLACE ON OSTREMS WAY, IN SAN BERNARDINO, CALIFORNIA HAS A SERIOUS SECURITY PROBLEM EVEN THO IT HAS A LIVE ON SITE MANAGER. HE IS PART OF THE PROBLEM. HAVE SOLID PROOF BUT UPPER MANAGEMENT DIDN'T CARE TO TALK TO US.

CubeSmart Ostrems Way, San Bernardino CA. My unit was robbed twice within a 2 month period. Absolutely no Security measures actively working at the time. Management was no help to me, could not provide me with any information other than the procedures on how to proceed with the police report and insurance claim. Photos, of my thrashed unit, were offered after the 2nd break in.