Daryl Flood Moving & Storage - Austin

Avoid Daryl Flood Logistics – Poor Service and Even Worse Customer Support

If you’re unfortunate enough to be dealing with Daryl Flood Logistics, my sympathies go out to you. Here’s my experience, which seems to echo the frustrations of many others.

In July 2024, I purchased a dishwasher from Home Depot, and Daryl Flood was contracted for delivery. The driver arrived on time, and the delivery itself was quick. However, later that day, I discovered they had driven over my expensive Cor-Ten landscaping on their way out. I immediately contacted Home Depot, who opened a claim, and things went downhill from there.

After some time, a claims manager from Daryl Flood (operating under the DBA NXT Home Delivery) reached out. Echoing the experience of other reviewers, I was initially asked if I had any video evidence of the incident. Red flag number one and an obvious attempt to dismiss my claim as 'not their problem.' Luckily, I did, as my yard camera clearly recorded the damage. I forwarded the footage, which resolved any question of fault. The claims manager then asked me to get contractor quotes to assess the damage and assured me they’d send someone to inspect it themselves. However, they never followed through on this promise. Instead, they rejected each of my quotes as “invalid” for various reasons which I then had to resolve with each contractor.

At one point, the claims manager suggested I allow the delivery driver to “take a look” at the damage, implying I should “be reasonable” since the compensation would come out of the driver’s paycheck. This felt like a tactic to shift responsibility onto me as the customer. Rather than addressing the issue professionally, they prioritized the convenience of their employees, expecting me to be flexible for a problem they had caused. This suggestion to “be reasonable” was dismissive and inappropriate. It’s not the customer’s responsibility to accommodate the company’s internal policies, especially with clear evidence of their mistake. I expect a professional company to take ownership and resolve damages they caused, not to burden customers with negotiating their accountability.

After enduring a month of stalled communication and dozens of emails, it became clear they were not acting in good faith. I filed a claim in civil court, though the process is slow, and a court date may take up to a year.

Eventually, I was contacted by The Hartford, the insurance company covering Daryl Flood, and was asked to provide a statement and the video evidence. The representative seemed helpful, even suggesting my claim could be settled out of court due to the reasonable amount I was seeking. That was back in August 2024, and despite my numerous follow-up attempts, I've received no further communication.

Bottom Line: My experience with Daryl Flood has been frustratingly bureaucratic and dismissive. The lack of accountability and professionalism, coupled with poor customer support, is unacceptable. I strongly advise others to avoid this company if possible, and I urge Home Depot to reconsider their partnership with Daryl Flood. If I could go back in time I would have driven my truck over to Home Depot and just loaded it up myself.

Unfortunately this company was assigned to my home depot delivery. I understand that many delivery companies are hard to deal with but this is by far the worst.

I only had 1 smooth delivery out of 5. They almost never call 30 minutes before the delivery which it annoying but not terrible. Many of their installers aren't competent and I've needed to get appliances reinstalled after they messed up the install.

I even had them lie about missing me once, thats right.. they actually pretended to have showed up at my place and said they called me but I didnt pick up... this is not true (easy to check bc there is no record of the call on my phone) but truth doesnt seem to matter to these folks.

Not much you can do except avoid home depot in Austin as this seems to be the only company contracted.

Bien

My move with a larger company was supposed to be facilitated by DF. I get an email from them out of the blue saying that they’re no longer with the major moving company, but they’ll manage my move with the new company. I didn’t want that, and the original company called me and I scheduled with their moving facilitators.
I heard absolutely nothing from DF, so I emailed and asked them to make sure my move was canceled with them. The guy handling my move originally through DF told me that no, I’m still scheduled and the large moving company was letting them handle the moves that were already scheduled - which was not the information in the email sent in the mass email from DF.
I have emailed back TWICE asking them to cancel my move with them and have gotten complete silence back. Hope they don’t show up at the end of the month and waste their movers time ??