Devon Self Storage Collinsville, IL

Do NOT use the Red Dot Storage S. Morrison location in Collinsville IL.

Last year - unit next to our was set on fire. Out stuff was soaked and mostly ruined with the fire extinguishing. Our unit was a full 10x15 size. They offered to move us to a 5x8 unit . THEN made us pay for our own move and moved us to the other location in Collinsville (which is constructed and framed with 2x4s and drywall sheets to separate units.

now that we moved back to S Morrison , from Jan 3 - April 13th the security gate was 'broken' and was left wide open for the duration. I myself contacted red dot 12 times within that time period with no results. Now there are people living in units unoccupied, several units weekly are broken into yes gate is fixed, but all 9 security cameras... Do not work. Several of us customers are moving down to MiniMax storage in Collinsville. Very secure all cameras working and no issues.

Do not use red dot

I went to my unit to find my lock gone and a facility lock on my unit (the red circular ones). I called the service number and was told that they had no notes showing that the facility had put their lock on my unit. I was told that the first availability for someone to come remove the lock was 4 days later. I requested an investigation and was told I would receive a call in 4 days. After the 4 days, there was no call. I called again and asked for a supervisor. They do not transfer you to a supervisor and instead take your number and call you back. I received a call back about 30 minutes later. At first, he said that the facility management had noticed that my lock was gone and placed the red lock to secure my unit. Then he said they did NOT place the red lock and the investigation was internal and I would not know the outcome. Then was told I should’ve called the police when I saw the lock was gone… He said the bottom line was my lock would not be replaced because I didn’t call the police and the investigation was none of my business.
This facility is obviously not secured and your things are not safe. Customer service will not help you.

Edit- the response below asks me to call. I called the number provided and was told that there is no notes in my account for me to call and she could not help me. Again, horrible customer service. If “Red dot owner” is truly interested in resolving my issue, my name is listed above and my phone number is on my account.