Devon Self Storage Collinsville, IL

Worst place ever to get a storage unit!!!! Don’t do it!! If I could give zero stars I would!! And they give you the 800 or 855 number to call and that is useless it’s just customer services who say they can’t do nothing!!!

everything with this place went just fine. it would be helpful if they could label where the units are located on te property. i had to drive around a bit trying to figure out where it was. no biggie, just took a bit of time

Do not rent a storage unit from this place very unorganized and unclean. Arriving to the unit gates We’re already open no code was needed. Stayed open the whole time. we opened it up and both sides of the storage unit damaged and unable to use. When calling for another unit she kept sending us to units already token. When we gave her one that was unlocked and open but had a a dead rat. That one didn’t work out because of the dead rat and in her system she said it was token. Also if you ask for a refund they will mail you a check instead of returning the money to your card…

My unit was broken into at some point within the last 2 months, only found out today. Had a lot of stuff stolen and other things damaged. Main gate has been stuck open for 2 weeks now (from what police have said) and theres not enough cameras on the facility to monitor. Unit next to mine was unlocked and thiefs broke through the walls into mine and unit next to it (walls are sectioned pieces of fiberglass). No employees or managers on site. Was told just to file insurance claim and police report. Not recommended to store.

*update: according to police and facility personnel, cameras havent worked for over 18 months with 22 thefts happening within the facility and the home office for Red Dot is aware of their faulty equipment but havent fixed them since. The home office has also been negligent in their regular duties and multiple personnel have been laid off for this issue but little to no resolve for any issues that have been addressed.