Drive-Up Storage

Horrible experience with the new people here. It all went downhill after public storage left this building.
No communication whatsoever.

Horrible experience about a week ago I received an email that my rent that has been on autopay for almost a year was late and that either I make payment at the store or else my storage unit will be locked and a fee will be applied to my account.

I never received anything either via email or mail explaining about the change and the new owners...
I received a second noticed that says pretty much pay up your last month otherwise your unit will be locked, second noticed.
I tried to ask a few questions and try to clarify and resolve the issue via email and I received very cold responses on it. After that no more responses from the new owner of this place.

I have no idea how things work here after public storage sold it to this people, no app to open garage gates and doors anymore no nothing nobody is willing to inform or tell us anything.

I even got the monthly due with the second notice of payment and the rent went up and nobody informed me of anything...

And extremely horrible experience overall with this place.

Brian P Fockler is the person who finally responded, after many attempts of contacting this POS company. They never notified tenants of the change, auto pay was deleted. Then he said 'you can set up auto pay going in person to the store' and '$4.95 convenience fee to pay online', what kind of circus are they running here? Finally he said 'we didn't create the situation'. How did you not create this situation when you are poorly managing a transition? They are incompetent and I believe it will only be downhill from here for all users. The website is obsolete, does not provide you with a detailed bill. No instructions on how to access the unit after the transition, it was much better with Public Storage. Do not use this facility.

I agree with the reviews regarding the new 'management'. Previously Public Storage, now some clowns that never notified of new ownership, cancelled auto pay, and are now trying to collect late fees. Scum bags.

Received an invoice 12hrs ago from Nowalk@drive-upstorage for 3 months back rent. No notice that the facility was sold and no longer under Public Storage. PS still has my active account with a zero balance but I have an invoice that states I owe over $700.
Very unprofessional.