East Coast Shipping Inc.

A complete nightmare. My stuff was picked up in early October and it just arrived today (eight months later) - somewhat longer than the six to 12 weeks I was initially quoted! I understand that the world is a mess right now and things are tricky. But I had to constantly chase this company for updates, and was strung along month to month with no firm information about what was going on. Worst of all, they told me my things were on a specific ship and then stopped responding to emails - meaning I was excitedly following the progress of this ship until it arrived, only to then be told (after much badgering) that my things were actually still sitting on a dockside in LA! To cap it all, several of my belongings sustained severe water damage and are covered in mould (quite a feat when shipping from Southern California) so had to be thrown out on arrival. And one of my items was packed without the necessary screws. They gave me a discount for the delay (less than 10% of the final price) but it wasn't about the money - I just wanted my stuff! I've been without some of my most important furniture and belongings for months due to this, and some of it is lost forever. Be warned!

This was the second time I used this company for a transatlantic move, and it will be my last. My father is also planning a move and will be using a different company. I am very disappointed in the treatment received by this company and especially the middlemen in our transatlantic move from the US to Spain, called World Freight Relocations B.V. (WFR), for which I also left a review. I was never notified that WFR receive my belongings, which they said they would do before proceeding with the shipment to the final destination. When I inquired about my items after the expected arrival date, I was told they had them in holding and that before I could receive them I had to pay them directly an additional storage fee. So basically they had my things hostage until I paid them an unfair fee since they never notifying me that they had received my items. Once my things arrived I noticed 3 items where missing. They eventually found 2 of the items but never recovered a missing item, a custom bike wheel. Turns out the bike was also broken. So not only did I loose additional money but a unique bike, due to a missing wheel and damage to the gears. I spoke with both East Coast Shipping and WFR several times to see how they planned on resolving this, and after several emails back and forth I never heard back from them again and they did nothing to make up for this. On top of this I was charged an unexpected 125 customs xray fee... So to recap... They lost a wheel, broke a bike, charged an unfair storage fee of $65, and charged an additional unexpected fee of $125. Needless to say I do not recommend them or any company that chooses to use either of them directly or as intermediaries. (If you are able to see my review history you can see I usually only leave positive reviews, a takes a lot for me to leave a negative review, I believe this may be my first, so you can trust my review is accurate).

Never was called for damage to my armoire. Not good business practice and your ad says BBB says 95%. Paid $100 for insurance for the armoire and which ever team that picked up our furniture or delivered it damage our furniture. Over 45 days no contact email or phone call. This is the way your company does business. You will never get my business again.

Sharaab
Jonesboro, Ga.

We went with East Coast shipping for our International move from US to Canada. They have an amazing Marketing team who are super responsive upfront to reel you in. However, as soon as you pay the initial deposit, all of a sudden it's a completely different company. They don't respond to mails. The 3rd party carrier they contract with are very unprofessional. Our goods arrived in Canada 3 weeks after the initial promise date. My family (2yr old, 7 yr old and wife) were stuck in a hotel, while their Canadian counterparts and East Coast shipping went back and forth. They ended up damaging a lot of our expensive furniture and we did not get any refund back from insurance, despite taking the highest coverage. The insurance company UNIRISC is a total scam like East Coast shipping. If after you read this review you still want to go ahead with East Coast shipping, I'd say - 'Good Luck' ....