East Coast Shipping Inc.

I would rather sell everything and start over than work with them again.

Do not consider East Coast shipping. This company is not trustworthy at all. My family and I wanted to move from Florida to Europe and trusted East Coast shipping with that move and all our belongings. All. Our whole household. Two months after they picked up our stuff from our home we were notified that all our belongings were stolen. A whole container. Everything was gone: furniture, TVs, bike, clothes, shoes, household supplies... We had nothing left but those few things we had in our suitcase with us. About 9 or 10 other families were effected and had everything stolen. We didn’t even get the money from the insurance but a small amount. Nothing close to the damage. It was horrible and the worst thing that happened in our life. Family pictures, books, everything gone!
East Coast Shipping wasn’t much of a help or responsive. Everyone involved in this case assumed that this was an inside job!
A few months later we were notified that the police had found the stolen container in a park in Miami. Very few pieces (clothes and about 3 Tupperware containers) were found. But unfortunately East Coast Shipping wasn’t even able to send us that correctly. They sent us clothes from other families and were never able to fix that. Daniel never responded to our emails and no one else did either.

We are still suffering from that sometimes. You can replace clothes but other things are irreplaceable. Be aware! Rather choose a different company!

Great sales pitch but
- no accountability for anything
- bad partners, lots of damages and due to a bad spelling it looked like we had a gun, so container was dissected... and we had to pay for it; insurance only stalled, was no help at all and made sure we got less than the premium back (example: metal table got bend, multiple times I asked for a contact for repair, they couldn’t provide one but I still didn’t get the full amount, also once damaged YOU now have to show the value…but before they happily accepted your evaluation and the premium you paid for it)
- timelines are completely invalid and not reliable
- once you sign your contract you get less experienced people
And so on and so on

Exceptional service. I had a short notice urgent international shipment of a very large crate to send to New Zealand. I had a couple of days to arrange it before I left the country and Daniel went above & beyond the call of duty to get this organised. I had a hundred questions, was a pain in their butts and was worried about so many things. He always responded quickly and did everything possible to alleviate my concerns and organise my shipment. I found this company by chance and I'm so lucky that I did. I had been through many review sites and contacted every company with the best ratings and reviews. Most couldn't be bothered to even call me back or provide a quote, some responded weeks after the deadline (that was stated in my initial inquiry) and those who did come back to me fast couldn't collect the item within the required time frame. Every member of staff I interacted with was polite, efficient and professional. Thank you Daniel and East Coast Shipping, you are a credit to your industry.