Economy Moving & Storage

Terrible ! Never would answer the phone an would not call back after leaving several messages

I ordered furniture from Sam's and this company was suppose to deliver it to my home. They scheduled the appointment for a Friday delivery between the hours of 10:00-6:00 p.m. with a 30 minute before delivery call. I waited all day and never received a call nor my furniture. When I called Monday to inquire, the rude lady on the phone said that the delivery truck came to my house, took a picture and because they did not see a car in the driveway, took my furniture back to the warehouse. I informed her that I was home at the said time and I park my car in my garage! She told me that I could reschedule the delivery or she could return my purchase to Sam's. I cannot understand how 'She' could return something that I had already paid for! There was no apology, no nice tone nor any professionalism with this company at all. I hope Sam's cancel their contract with them. I will be writing the corporate office a letter sharing my experience with them.

WORST EXPERIENCE!!!! my package was received at their office on 19th. I never received any contact. I contacted them on 22nd because the place I bought item from. I sat on hold for HOURS with the 1800 and then just received voicemail with this office.. They were to deliver a 500 part I bought from CarId. First I was told they tried calling twice. Then it was determined they were looking at wrong persons delivery. Then we sat up a delivery after I was told they didnt receive my package till 12 hours before. HOWEVER, they scanned my package into their computer 3 days prior. Here I am the following monday had my spouse take off work all day to wait on hood and no one has showed up, emailed or called. I explained to lady from local office we have A HUGE JOB on the line amd our client is so upset they want to cancel a whole car rebuild over this BEFORE SHE MADE MY APPOINTMENT. You not only made yourself look bad but myself and my business now looks just as bad as yours. I would not recommend anyone who needs something on time and wants communication not use this service.

I didn't go to their location. They delivered the oversize package to my house. Very courteous and professional. To confirm the delivery the took a photo of the package in my house