Economy Moving & Storage

In spite of all the negative reviews I had no problems with the actual delivery. My TV arrived in perfect condition. The delivery guys were very professional. They wore masks and slide my TV right in the front door. I ordered my TV through WalMart and paid an extra $89 for Pilot to deliver it. I received an email from Pilot telling me to call them to schedule a delivery appointment. When I called they told me they do not deliver to my area and they subcontracted Economy Moving to make the delivery. I tried for three days to call Economy and no one would answer and the voicemail was full. Eventually I received an email saying I had called and scheduled an appointment that I didnt. It gave me a delivery day and an 8 hour delivery window. I tried calling Economy Moving again several times with no answer. I called Pilot and they were able to get Economy Moving on the phone. The lady I spoke with was unwilling to give me any sort of estimation of delivery time. I had to take an entire day off of work to wait for the delivery that arrived at 6:45PM. As for the delivery it was perfect but dont expect any sort of communication with Economy Shipping. They wont answer the phone and they wont give you any sort of time frame for a delivery except for the day it will arrive.

Our only contact has been through a phone call. We make a call and get a 'Huh, what do you want? and we were like 'is this so-so company'. We got the reply of 'Yeah'.
Then when we tell the woman that we were contacted by phone twice, given this phone number and email once to schedule a delivery she tells us that they don't have the item and will not get it until this afternoon. She tells us she can't set up a delivery. We were like then why are we being called to do so. So we asked her could we leave another phone number to call. She tells us she is UNABLE to do take the phone number because she doesn't have the paperwork. She was very dismissive, condescending and unhelpful. She then hung up without properly ending the phone call. Since the company that did the shipping is different than this place, I had looked up the phone number and it directed me here.

If you could give a -1, -2, -3, -4 that would be so appropriate with this company and their one employee. Your first contact is with a rude, unprofessional, condescending employee.

I set up an appointment with Pilot to have my items delivered. I even took off from work to make sure I was there...NO ONE EVER SHOWED UP!! I called Pilot and they referred my delivery to these people. I have called and called, left messages and nothing ever returned!! Just horrible customer service!!!!