Ellicott City Movers

DO NOT USE THIS COMPANY!

I attempted to book a local move with this company, the first problem: they give your moving contract to a partner company called American Moving Service. If you google or yelp American Moving Service Ellicott City, MD you will see your first warning sign: only a 1.5 star rating with several reviews written about how awful American Moving is. Ellicott City movers did not in any way inform me that my moving contract would be given to a partner company so I was confused when American Moving Service called me to verify my scheduled move.

So the day of the move comes and I call the company to pay for my move over the phone which Ellicott City Movers stated I would be able to do. American Moving Service refused payment over the phone and continued to come up with lies as to why they could not take my card over the phone. I then asked American Moving Service to confirm the cost that was quoted to me by Ellicott City Movers and now suddenly it was several hundred dollars more than my quote originally was. The explanation? it was for 'fees' and 'travel' which by the way I was never told about.

I asked to speak with a manager which they said none were available. I then asked for an alternative contact number to reach a manager and I was given a number that did even connect to a voicemail. The more I tried to discuss my issue regarding the cost of the move with American Moving Service the ruder the secretary became.

Ultimately I cancelled the move and found an alternative company to use but my advice is this: DO NOT use this company or American Moving Services, they have been reported to the BBB several times with complaints similar to mine.

Absolutely horrible customer service. I had called this company to help me with a move now I haven't hired a moving company before and I told the man on the phone that I don't know the whole process , he said it's a minimum of 3 hrs and I told him I didn't think it would take that long and he got an attitude and spoke to me like I was stupid n should know a 2 bedroom move would take that long , but as I told him before I've never done this before and before I could respond after his rude comment he just hung up on me . If you are new to moving or are unknowing don't use them they are not helpful or considerate. I'm disappointed.

The movers were very courteous and friendly, and worked extremely quickly. They even moved my bookcases, which I originally had planned to move myself. They took at least 3-4 hours off my move by doing that! I would definitely recommend them to the friends.