Entourage Moving System,. Inc.

These guys shouldn't be in business. I've never dealt with such an incompetent company before. They were 6hrs late picking up, never gave me estimated delivery dates (delivered over 1 month after pick up), they never answer their phones or return calls (after leaving several voicemails), incredibly rude staff (Jennifer in customer service hung up on me as I was speaking), gave me the wrong delivery date (I had to tell them when my stuff was being delivered after I spoke to the driver), and they lost 1 of my furniture items. True nightmare.

THEY DESERVE LESS THAN ONE STAR. THE MOST HORRIBLE BUSINESS ON EARTH. CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITH. if you don't believe me, and you think that the price sounds reasonable, you'll see when you're missing thousands of dollars of items.
They were around 7 days late picking up my things and almost impossible to contact. During the trip they told me they locked their keys in the truck and that the truck broke down on two separate occasions. I called weekly for updates and no one answered the phone. When they did pick up I got BS excuses. They were another week late dropping the things off. They also lost 5 of my couch cushions rendering the whole Lay Z Boy set useless. They lost 100's of dollars worth of my snowboarding equipment and vacuum cleaner. The company and I came to an agreement on the fair value of the couches (and my other missing items) and I was told i would be refunded about 30% of the entire move. They said they would be mailing the check out in 14-21 days. WELL WHAT DO YOU KNOW..... TWO MONTHS LATER AND I STILL DON'T HAVE A REIMBURSEMENT CHECK!!! GO FIGURE. Do yourself a favor, don't even give this company a thought.

My rating is lower than one star. From the beginning of this process when the movers showed up two days after the arranged time (30th instead of the agreed upon 28th), things have been more or less like a free fall Whatever happens happens. I received different drop off times. I've physically relocated to my new home Jan. 1 and have been waiting for my things to get here. As for Blake, please know that you have not experienced the worst client in ten years in this business yet!

I never had to move my stuff cross-country before, so I didn't know what to expect. I read reviews about many different relocation/moving companies beforehand. Movers: The movers were fast, and loaded their truck in a timely matter. (One of them was smoking though when they first arrived, which I didn't think was very professional.) They did make sure that everything was wrapped in blankets. Some boxes were a little crushed, but nothing was damaged inside. Price: The overall price was fair. It was a little higher than I was quoted at first, but I realize that was because I decided to load more things into the truck. The final price does depend on the weight of the load you are shipping. Customer service: I kept in contact with the customer service, which helped relieve my mind a little. They kept me up-to-date about the timeline. Overall: I would probably use them again if I moved cross-country (that won't happen for a very long time though). I would recommend Entourage Moving for your next move.

If you want a real moving company, check with the Better Business Bureau - I got extremely poor service through Entourage. They will keep you stranded, they will guarantee you nothing, their delivery estimates are always off the mark, their labor is poorly paid, and they work with the shadiest moving companies.