Ernest Moving & Storage

Deni was responsible for moving our stuff from Charlotte, NC to Denver, CO and arrived on time with all of our items!

IF I DO ONE GOOD THING IN LIFE, IT WOULD BE TELLING YOU TO AVOID THIS COMPANY AT ALLLLL COSTS!!!!!

customer service is absolutely terrible - they blocked my number. my belongings were picked up may 17th, it is june 9th (3+ weeks later) and my things are STILL not here yet. I have been passed around like a hot potato and no one could give me specific answers as to were my things were and when they would get to me. twice now, they have added additional charges not in the initial estimate.

i will be reporting them for MOVING FRAUD and they should not be in business at all. they are the most dishnonest people i have ever worked with.

on top of that, the driver stole a gallon of water from my apartment on pickup after trying to coerce me into tipping him - saying if i tipped him at the end, he would not charge me anything additional. how does that even make sense.

TLDR: RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY AND SAVE YOURSELF EMOTIONAL DISTRESS PLEASE.

Justin was very helpful and listened to my concerns.☺️

This experience was terrible. I had a move, and was never informed that they’d be using a 3rd party (Ernest moving and storage) the pick up was fine, but the the delivery was terrible. They came later in the day to drop my things off and put them together. The guy that came didn’t even want to complete the task. He tried to walk out my door without putting our beds together, lied and said that he did not have the tools to complete the task, and didn’t even remove the moving blankets off of other items. He had to get threatened by being reported to a hire up and from there he pulled out the tools needed which was on a screw driver and put my bed together. He then stated that there were bolts missing to my son’s bed set therefore he’d be unable to put his bed set together. My son’s bed set is still not together, I also had to assist him with piecing things together after I’ve paid thousands of dollars. I called Menards to complain, they did nothing but continuously cut me off as I was speaking. Did get back to me and stated they’d issue me $100 refund. But what is that after I’ve paid thousands and my sons bed room set is still not together??? Also my bed set later discovered was never put tighter he laid the bars on the bottom of my bed but never screwed it in i could’ve been seriously hurt Waste of money honestly. Had I known they were sending Ernest moving and storage I would’ve never booked.

The worst experience. I paid for delivery into my house and the left my stuff on the corner at the end of my street. Never use this company. They subcontracted from Menards moving so don’t use Menards either. Lots of my stuff was broken