Estes SureMove

Very effective pricing and the process worked exactly as described. The only recommendation I would give is to buy blankets or padding to put between their dividers and also the walls. There was unexpected rubbing that caused damage to my furniture, but that is more my fault for not thinking ahead better

It's been over 2 months since our move and we are still waiting to hear if we get any reimbursement for goods damaged during our move. We carefully loaded a truck that Estes provided.
They experienced a breakdown during the move which required them to unload and reload our goods into another truck. Several items were damaged and even though we purchased the extra insurance to cover damaged goods, we've not been reimbursed or even heard whether we qualify for any reimbursement. We are extremely disappointed with the quality of care we've received.

11/28/22 Update
Despite teamsocial assurances that they would assist in coming to a resolution, we are still waiting for Estes to respond to our emails and phone calls. It has been 4 months since our move.

12/22 Update
After continued requests for reimbursement, we finally received a reimbursement for a portion of the amount we claimed.

My cross country move was super easy. Estes is so easy to deal with. All of their staff are very friendly, helpful and patient. The trailer was delivered on schedule to the pick up an drop off. I had no issues with items getting broken and the cost of the move was great. The only issue was the ramp for the trailer. The ramp is heavy and hard to position. I would say that the ramp is potentially dangerous and if you're not careful while unfolding and positioning it you could be pinched. Overall I'm extremely satisfied and would use their service again.

Could not have had a better experience. The pricing was fair. The customer service was courteous and accessible, without long phone wait times, and the trailer and extras provided we’re in great condition.