Evergreen Van Lines

Very prompt and expert in their approach and throughout the process !

Movers were punctual and fast! Everything arrived at destination in good order. We also got a follow up email about 2-weeks post move to check everything went smooth.

Excellent, movers were on time, did what they were supposed to do. No hidden charges

STAY AWAY! Went through the process with this company, providing an inventory of items over the phone and was informed that my items would fit on a 53' truck, even through I informed Rob/Josh that my previous relocation took more than 53'. The first moving day arrived and one 26' box truck showed up to load boxes. On the second day, Evergreen rented a 26' U-haul truck and loaded some furniture. Both trucks were full but there were still many items left, including the off-site 10x15 storage room I informed them about prior to signing any documents. When I asked how Evergreen was going to help, everyone just shrugged their shoulders and drove off with my belongings. Moreover, I called the rep, Rob, three times on the Sunday we were supposed to be done with no return call AT ALL. Still to this day, I have not received a return call. I personally rented an additional 26' truck and hired ANOTHER company to complete my moveout process, totaling an additional $2500.

For delivery, the first item them removed was damaged... not a little bit, either. As additional wood pieces came off the truck, damage throughout was obvious.

Company did not reassemble any tables as they promised.

I called Customer Service and was told that there were no remedies for the additional out of pocket for a personal U-Haul rental or hiring of another company. In fact, the representative told me 'I'm just a yes man, but I'll put you in touch with someone that can make a decision.' That person was David, the Evergreen supervisor.

When I spoke to the supervisor, David, I was told I'd receive a call back 'an hour or two' after I explained all of my problems/concerns. It's been a few days without a call. Maybe he lost my number??

The final lie was that Evergreen would hire movers to unload the 3rd truck I rented, and they'd arrive by mid-afternoon for two hours. No one ever showed, so I emptied the truck alone.

Do yourself a favor and hire a different company if you like your items and like to work with honest people. I certainly wish I did.

Next submission is to the BBB.

great experience..