Executive Movers Services Inc

We got a random call from them today and rather than listening to us, the agent repeatedly pushed for him to 'help us' as we already went with another company and expressed multiple times why we would not be going with them. After refusing to acknowledge what was being declined and said over three times, the agent again simply spoke over us to be heard and we told him no, we were not interested, goodbye, and hung up.

Immediately after, the agent called us a second time. He is lucky I did not catch his name when my partner answered the phone, I would be calling to report.

EMS was responsible for building crates and uncrating of glass items/pictures and a pool table. Although one of the pool table slates was broken, Dominique at EMS arranged for a professional service to come out, replace the slate and reassemble the table to verified original great condition.

This was at no charge to me and was done without a lot of hassle - namely, they accepted responsibility for the damage and made it right.
Things can get broken during a move, and the slate happened to be my broken item, but it was their willingness to correct things that was appreciated.

Dominique, thanks for making what could have been an unpleasant, drawn-out process a very simple matter - 5-stars because you all stepped up when something went wrong.

Completely agreed the previous review that the EMS is the worst moving company! They damaged my desk and asked the tech teams to come back and forth multiple times only to identify 2 missing parts. Turns out more than 10 parts are missing and they dragged the entire assembly service. They do not willing to take the responsibility and blame the damage to other third party! Avoid this company.

The technicians did an excellent job of preparing my paintings for our move! I was very impressed with the custom made crates and the care they took securing our artwork inside them.

Did a great job with my most important items!