Extra Space Storage

Northvale
4.9
based on 40 reviews
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Contact Details

245 Livingston St, Northvale, NJ 07647

120129790**

extraspace.com

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Extra Space Storage Customer Reviews
Mike Connon
13/01/2025
Review:

The storage facility is clean, secure, temp controlled, and the staff is very friendly…everything you’re looking for. I’m no longer a customer but would be had it not been for a corporate structure that exploited its customers.

I upgraded the size of my unit to 5x10 and was paying $94 in 2022. Within 2.5 years, I’ve had three rates increases, and was most recently paying $167. That’s a 78% increase. Corporate does this because they can I suppose but they would have retained a customer had they not been greedy. That’s like a landlord raising your rent from $1,500/month to $2,300 in a two year span. Not proportionate with inflation, typical annual salary raises, etc., and purely based on squeezing more out of its customers to satisfy investors/share holders. Seems pretty shortsighted and lazy.

Maybe it’s like this with all storage unit companies given the inherent hassle of having to move out and make a switch (I’m renting a UHaul to move into my new one), but I’m switching companies in hopes of finding more reasonable, and less greedy “landlords”. I found a unit the same size for $60/month.

If you’re considering getting a unit at this location, feel free to. It’s a nice and well run facility but you can expect to experience steep hikes in the monthly payment and feeling stuck and taken advantage of.

Mike Connon
13/01/2025
Review:

The storage facility is clean, secure, temp controlled, and the staff is very friendly…everything you’re looking for. I’m no longer a customer but would be had it not been for a corporate structure that exploited its customers.

I upgraded the size of my unit to 5x10 and was paying $94 in 2022. Within 2.5 years, I’ve had three rates increases, and was most recently paying $167. That’s a 78% increase. Corporate does this because they can I suppose but they would have retained a customer had they not been greedy. That’s like a landlord raising your rent from $1,500/month to $2,300 in a two year span. Not proportionate with inflation, typical annual salary raises, etc., and purely based on squeezing more out of its customers to satisfy investors/share holders. Seems pretty shortsighted and lazy.

Maybe it’s like this with all storage unit companies given the inherent hassle of having to move out and make a switch (I’m renting a UHaul to move into my new one), but I’m switching companies in hopes of finding more reasonable, and less greedy “landlords”. I found a unit the same size for $60/month.

If you’re considering getting a unit at this location, feel free to. It’s a nice and well run facility but you can expect to experience steep hikes in the monthly payment and feeling stuck and taken advantage of.

H Hilderbrand
04/01/2025
Review:

Excellent service in an undifferentiated market. Rented for several months- service was great- Jack even contacted me one day after I was there once to tell me that I incorrectly locked the locker once. I was pleasantly surprised by this. Would recommend this location to anyone!

H Hilderbrand
04/01/2025
Review:

Excellent service in an undifferentiated market. Rented for several months- service was great- Jack even contacted me one day after I was there once to tell me that I incorrectly locked the locker once. I was pleasantly surprised by this. Would recommend this location to anyone!

Yun No
31/12/2024
Review:

Jack was so kind and he helped a lot today.