Extra Space Storage

What can I say, my experience was so great that I am writing this a few weeks later and am posting this everywhere.

I live in NYC and had storage unit for over a decade with the yellow company and had an incident with a rude regional staff member, so I decided to move. I was able to find a size and a price a little more than an hour away. The family and I drove out to the Bayshore, NY location and I encountered Manny Ronquillo. He took me around the site and opened the units that we were interest in. He even opened the units that we weren’t looking at but my little kids wanted to see but he even did it with our permission so my kids could see them. He answered all of my and my wife’s questions. He even gave recommendations as to where we could get food and snacks when we drove out. He obviously, knows what having little kids is like and the hiccups of moving in with kids. How do you make a storage unit experience family friendly? Go talk to Manny in Bayshore. We reserved a unit with him and told him we would move in, in 2 weeks.

Two weeks later on the morning of move in he called to confirm that we were still coming. I told him that I had a problem with getting the truck but was going to be 2-3 hours later than expected, and he said no problem he would be here. When I was done packing at the yellow company and then driving I got a call from Manny saying that he had a family emergency and he had to leave but his co-work William would take care of me.

After a snowy 2 hour drive from NYC I arrived. As soon as I got out of the truck rental and turned around William was opening the front door and greeted me by name and apologized that Manny had to leave for a family emergency. He went over the paperwork that Manny and I had arranged and showed me how to access the unit. We were unloading for hours but when the office closed he came by to check on us and wave goodbye.

Later in the week, Manny called back to see how the move in went and to apologize for not being there. He had a family emergency and he is so polite that he apologized for having to take care of his family. Needless to say, I told one of my other friends about this great experience and he said he had a similar experience renting from a guy named Manfred that worked for Extra Space before he left NY to move to NC years ago. Guess what, Manfred is Manny. Great job Manny! I hope you and Will find out about this recommendation. Thank you for a great experience I will not be going back to the yellow company.

Great service! Fast customer service

This place is so clean and very accommodating. The employees were very professional and answered all of my questions. They even showed me how to use their custom locks to ensure I would have no issues getting in and out of my unit. I would highly recommend them!

Extra space storage makes everything so convenient hassle free and the customer service is amazing will went over and beyond to help me out ,and after words did a follow up call to make sure everything was ok. I highly recommend this place to anyone I would never try another storage place after using there services.