Extra Space Storage

Clean...but high prices for storage.

Clean...but high prices for storage.

Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. I work overnights so i would stop by after work around 3 or 4 in the morning. Everytime I would drive in, stop at my unit and drive out many many times... Nobody ever stopped me.. I guess security was on break!!!! Luckily for them I was not there for wrong reasons because a real theif would of had a field day with this place.. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. They were not doing maintenance on the gate.. I asked an employee and they informed me it was broke and will be fixed someday!!! Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. I found this facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent.. Absolutely terrible customer service skills from all employed especially from krystal Osborne!!! They raised my rent out of the blue a few months after moving in!!! Just bad business practices all the way around.. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place from all parties involved...SAVE YOURSELF THE HEADACHE PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!

Rented a storage unit from this place. A couple weeks after signing lease, found the main gate wide open in the middle of the night when I was supposed to be paying for a secure facility. I work overnights so i would stop by after work around 3 or 4 in the morning. Everytime I would drive in, stop at my unit and drive out many many times... Nobody ever stopped me.. I guess security was on break!!!! Luckily for them I was not there for wrong reasons because a real theif would of had a field day with this place.. After it wasn't fixed for multiple weeks, I complained and they finally decided to fix it. They were not doing maintenance on the gate.. I asked an employee and they informed me it was broke and will be fixed someday!!! Well I guess I wasted money paying for a nonsecure facility when I thought I was paying for a place with at least a secure main gate. I found this facility also does a horrible job of clearing the snow around the storage units during the winter months so be prepared to shovel alot if u do rent.. Absolutely terrible customer service skills from all employed especially from krystal Osborne!!! They raised my rent out of the blue a few months after moving in!!! Just bad business practices all the way around.. I recommend checking other storage places before this one, considering there is alot of options when it comes to storage unit around this area!! If u put a bad review, KRYSTAL OSBORNE will call and threaten you to take it down which is harrassement!! Completely wrong, don't know who she thinks she is trying to rule the world. The last thing I will do is take down this review. Horrible customer service from this place from all parties involved...SAVE YOURSELF THE HEADACHE PLEASE !!!!!!!!!!!!!!!!!!!!!!!!!!!