Extra Space Storage

The staff was great helping me find space in the facility. Will recommend to friends and family

Claude Joseph was the best, he took his time with explaining everything, was friendly & caring.

A bunch of crooks...When I called them, the original one didnt have my size I needed but said their other Palm Bay facility had my size so she set everything up before I left NC to Florida. I had read some non flattering reviews and inquired with the lady on the phone about what was said about rate raising.....She assured me it would be atleast a year before that may or may not happen....Well guess what, barely 3 months into being there, they raised my storage locker over $60.00 a month. Called the facility and spoke to some rude Asst Manager who had the attitude of it sucks to be you after I explained what I was told prior to moving in....she could careless....sad part is the place I had to take the UHaul back to and the car carrier warned me they were crooks and offered me a rate $5.00 more then what Extra Space Ripoff Storage charges...I was like no the lady gave me her word and I gave her mine that I would take her storage locker and dont wanna bail on them ladt minute.....OH BOY I WISH I DID NOW....NOW I HAVE TO PLAN A DAY TO MOVE OUTTA THERE AND GO TO WHERE I SHOULD OF WENT TO WHEN I WAS WARNED.....What a crappy way to do business....I pulled my good review I gave them when I moved in because they are not deserving of even a 1 star review....Buyer beware, they will pull this on you, dont be dumb like me, a few dollar bump is bad enough, but $60.00 more a month??? Scum bag predators....Im gonna find EVERY PLACE I CAN TO LEAVE THIS REVIEW, AS WELL AS THE BBB, AND ANYWHERE i CAN.....AVOID AT ALL COSTS.

Update....owner said he would look into it, I guess that's their way of making themselves look good on a bad review because I haven't heard a word from them about this or making it right!!! Just shows the lack of morals by the big companies, all about the money, screw the people!!

Carla was helpful over the phone when helping me decide which size unit to go would be best for me.