Extra Space Storage

Excellent customer service I think I'm going to enjoy extra space storage Thank you very much

I am currently looking to move and I am feeling the stress. I called over and met Kelly. Kelly is professional and knowledgeable. Kelly has made this process so much easier. The facility is so clean and well maintained. If you are looking for excellent customer service and a safe facility this is a perfect spot. Thank you Kelly!!

Extra Space storage is clean! I wish there were more trash cans around to throw stuff away I don’t want! But David and Kelly are always so nice and helpful!

I rented a space on the third floor, I believe, for nearly 2 years for 90% of my belongings. Never really had issues. I ended up getting a job and moving, and when I went to get my things, I noticed that there was a huge wet spot going down the covers protecting my mattress. I already had concerns in regards to the temperature because every other place that I’ve had to rent a storage unit from, the temperatures were cooler. I felt it was warm on every single floor in this building, but when I rented, it was a bad time and students needed storage as well. As we unloaded more of my stuff, I found bird poop on my items (that were clean when they went in). I ignored cobwebs on items because I figured you can’t control everything, although that never happened at any other storage place. When I was unpacking at my new place, I opened two heavy duty storage containers, and ALL of my plates and bowls were full of mildew/mold (some ruined because of how it sunk into them and they are not a cheap set, passed down to me from a family member). Those plates and bowls went in dry and the way they were packaged should not have caused mildew/mold. I am now dealing with excessive skin irritation, so I’m going to have to hire someone to come test the furniture/couch/mattress that was sitting in that storage unit to ensure that I am not having reactions to mildew or mold because of the condition that items came out of the storage unit. I hate leaving complaints, but I paid thousands to keep my furniture safe, in good elements and I’m left with this headache and dealing with health issues. I was never comfortable with how warm it was in that building, but was always told that it would be fine. And I was out of luck anyways, because all the other storage units were getting taken up around town. It total, I would check your things often if you keep it in this storage facility.

The staff are friendly, they were always wonderful to me. I highly doubt they control the temperature of the storage unit/building. But I hope this is something that can be taken to corporate. The building makes thousands from these units, so ensuring the temperature is cooler so that humidity and other elements don’t ruin people’s belongings will save the company from potential legal issues. Replacing furniture costs thousands. Cleaning professionally, can cost hundreds or more.