Extra Space Storage

Thank you Gloria you were very helpful and polite. You have great patience and you made my process of moving much better.

Poor customer service. Unclean unit. Charged me additional 1 month rent even after informing in person and via website that I moved out. I had to call 4 times to ask for a refund. The storage manager didn't have the patient to listen to what I wanted to convey and instead was talking to me about some other customer issue as my issue. Eventually after almost 5 hours the manager called and said the amount has been refunded. But no apology or polite language for charging me the rent after my move out and also for accusing me for some other customers mistake.

Also, I rented the unit for June and July, and I have been to the facility multiple times in that 2 months, and the main gate remains open all the time, even at night. Making it highly susceptible for theft and vandalism.

Mrs Gloria was wondering here communicate skills was on point she was also a big help