Extra Space Storage

It’s a difficult time right now with moving and all so every little bit helps and EY made getting a storage unit easy and that helped a lot

NEVER go here. TERRIBLE experience. They doubled the price without much notice, then they were very combative about it.

I cancelled, wanted to make sure that I’d get pro rated / refunded. They were EXTREMELY rude and combative the whole time.

They ended up charging me $20 extra at the time, saying I’d be refunded. They rushed me out the door, didn’t mention anything, then the next day I was billed $94 AGAIN only one week after my previous $94 payment & the $20 I paid to prorate.

I called about this unexpected charge, they were again EXTREMELY RUDE and combative. They forgot to tell me that I’d be charged again due to some mistake they made. They were not apologetic AT ALL. So I’ve paid $210 in the last 8 days just trying to cancel, my typical monthly rate was like $52. She was actually SUPER ANNOYED that I called to ask about the extra charge - rediculous.

I’m assuming I will eventually get a refund but I have no receipt/email confirming it, only the emails with the extra payment confirmations.

Legitimately one of the worst customer service I’ve ever experienced.

DO NOT GO HERE.

EDIT:
Their response to this review is legitimately NOTHING like their in person customer service. The assistant manager was one of the most rude employees I've ever met.

Great help

Great service, Ey was very helpful with my lock replacement and moving out.