Extra Space Storage

New Castle
4.8
based on 20 reviews
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Contact Details

831 S Dupont Hwy, New Castle, DE 19720

130298590**

extraspace.com

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Extra Space Storage Customer Reviews
Jahmahl Harris
20/02/2025
Review:

Stephen and Satara are wonderful employees who have assisted me with all my needs. I have to give a big shout out to Stephen because he has helped me on more than 1 occasion and initially set me up. I am so appreciative of the staff and have used other storage facilities that can not touch this site. Thank you both for your great customer service and assistance ❤️

Cristian Sanchez
18/02/2025
Review:

Was here for almost 2 years. We lived in Newark so the drive was quick and easy down Rt 1 so super accessible. No complaints about anything, the place was well kept and had no real issues at all. Our rental for our 5x9 unit jumped about $50 when we decided to move out, which is the only real reason for us leaving, but assuming that’s just the new cost of storage units these days now. Satara in the office was super nice getting everything squared away for the move out. Would consider this location again if we moved closer and pricing was a little less expensive, but please know you’re getting a nice place for the price.

Abby Williams
15/02/2025
Review:

The employees here are very helpful, they were very nice and assisted a lot every time we needed anything. The units are easy to use and I liked the security of it. But we had our unit for only three months before our price DOUBLED ($80 to $160 for 5x10). I know the price we registered for was promotional, but doubling for a small unit is crazy!. We decided to move out and while we were in the office waiting for help, we overheard an employee saying their algorithm is what doubles the price, but they can “work with us”. However I was constantly receiving calls about my payments being late (times are hard, sometimes I have to wait until payday). When they called me, they should’ve noticed that my price doubled and offered to help. When moving out, we noticed a bunch of our stuff had mold on it. Any fabric material that wasn’t in a container was covered in mold. Mold growth for only being in a unit for six months is horrible. So much for climate control. We moved down the street to a unit for $55/momth, please save your money. I gave two stars simply because their customer service is top notch.

Evan Weston
04/02/2025
Review:

Great service fair prices would definitely reccomend!

Nana Adjoa ohene
03/02/2025
Review:

Very affordable and neat,l also like the reception