Extra Space Storage

The biggest bunch of crooks I have encountered. Tons of hidden fees and fines. Units are not climate controlled nor are they pest free as advertised. The people you deal with are arrogant and rude. Make sure you read the fine print with these crooks. Had over $2,000 worth of antiques with mold all over them and destroyed from the damp and wet conditions. Got my family and I for over $1,200 in fees and fines in total in little over a year a half or so. Typical model of a greedy and shady company. Moved into a cleaner and way nicer unit in our town now for a third of the price and have already saved hundreds of dollars. Worst business decision ever picking these people. Very happy to have it over and behind me. BBB needs to check these people and the business practices they use.

Beware of this company, they have all kinds of hidden fees in the fine print! It's expected to always pay your storage unit BEFORE the next month. If you don't by the 5th of the month; they lock you things up as ransom and charge you an extra $25+ fee.
They also had an insurance fee of $20+ they slip into the bill; that's in the fine print.
And Heaven forbid if you get 1 month behind they charge you $120+++ fee as an 'auction fee' to cheat you out of even more money!
Then, when the auction date gets close; they dig through your stuff and take pictures of what they can potentially sell!
Majority of the units are in no way climate controlled and they do not protect well from the outside elements. Our unit got wet, so our antiques got moldy and completely destroyed. Black Widow spiders were also discovered when we moved out in our unit.... So obviously they are not pest free either! We moved to a small privately owned storage unit in Edinburgh and have already saved $300 in a few months!

I ended up not needing the place after all and they were able to refund my payments so I was happy