Extra Space Storage

I entered an agreement for one of the smaller units in April of 2024 for $35 a month. In August I was charged $59. The manager told me that I had been notified by mail (I hadn't) and that my rental agreement had stated my rental cost could increase. In fact it does say that, and it can even increase twice in one calendar year. I understand that is what I agreed to but I guess it was my naivety to assume they wouldn't almost double the cost less than six months later. And when I saw they could do it again with no repercussions I ended my lease. From what I can tell so far on my credit card statement at least there are no fee's associated with this but still. I would hate to be somebody who really just needed some things out of their home for relatively cheap only to be forced to pay almost double and not have the physical ability to move their property. Really ridiculous, I should've listened when people told me storage unit chains are a scam.

Be careful storing your things here. My unit was broken into and a lot of my things were taken. A huge chunk of it was under a year old. There are no cameras in any area where the units are. Only the office, the outside of the building and when you first walk in have cameras. False advertising saying “exceptional security” and “manager living onsite”. I did file a police report. I am very upset this happened and I’ve had no follow up calls from management. I hope this never happens to anyone else.

The rental was very easy to do. Facility is very clean. The manager of the facility was very helpful and a pleasure to deal with.

Marie was fantastic. She went about and beyond with assisting me in getting the best unit and the best price to. She explained how the codes work and we were able to get a lock from her. She’s amazing

Maria was amazing!! She was very helpful with the unit I purchased! Highly recommended!!! A++