Extra Space Storage

Disappointing Security and Management Practices

I am deeply disappointed and frustrated with my recent experience at this storage facility. My entire storage unit, filled with a valuable collection of brand new sneakers, was stolen due to what appears to be gross negligence on the part of the management and a failure to provide adequate security measures.

When I arrived at my unit, I found that the door to the storage area was broken, allowing anyone unrestricted access to the facility. A detective who investigated the theft confirmed that he had received a report earlier that week about the very door closest to my unit being broken. Despite this, no steps were taken to repair the door or secure the area, leaving my belongings completely vulnerable.

Adding to the negligence, the facility has no alarm system or video surveillance in place to deter or track criminal activity. I have video evidence that shows the door was not locked during this time, further highlighting the lack of care and attention to security.

The circumstances strongly suggest that this may have been an inside job. It’s hard to believe that a theft of this scale could occur without some level of knowledge or assistance from someone with access to the facility.

I trusted this facility to protect my belongings, and they failed completely. The lack of security measures, failure to act on reported issues, and overall disregard for their customers' property is unacceptable. I would not recommend this storage facility to anyone who values the safety of their belongings.

If you are considering storing anything of value here, think twice. The management's failure to address clear security vulnerabilities has cost me thousands of dollars and irreplaceable items. Their lack of accountability and transparency in this matter is truly disappointing.