Extra Space Storage

While ESP has questionable practices all around, this location in my experience is extremely shady.
Starting with failure to communicate upon signing up for the location that they switched my unit due to a clerical error, cut my lock and locked me out of the unit. Then asked me to purchase another lock.
Then four months into my stay, they increased the rent and astounding 42%, (without notification, but later claimed it was snail mailed...but any other correspondence was via the email/the app) claiming that it was to match surrounding market prices. A quick walk next door to the competitor's site revealed that their rent was $115 cheaper for a larger unit.
Upon terminating the relationship with this location due to all of that, was told in person by the manager on-site on the 4th of February that I would be credited for the remaining days of the month once I moved out.
I moved out the 11th. She, while a 'nice person', immediately went back on her word. Apparently that is too close to the 1st of March for them to return money for the unused days, or for her to honor her word. When I attempted to contact the company, well, not only did I have to wait 48 hours (company policy) the district manager or whomever they were, was equally neglectful deciding to have the store return my call only to rehash they weren't honoring my credit return.
If my experience isn't enough, I'm telling you it's
outdated, poorly-lit, frequently in need of basic housekeeping, and lacking of resources. Frequent trash littered about the facility, rodent sightings (that's kinda...a given maybe) and the all too familiar aromas of urine that I became accustomed to.
Either deal with the guys next door, or stay away.

Lajuan and Judah gave me great customer service. Very kind and and very helpful. I highly recommend to everyone!!!

Quick process, friendly staff & impressed by the technological advances with the app!

Kanan was great in helping me with my move in process I highly recommend!!!!