Extra Space Storage

Harley was super helpful!

Harley was super helpful!

The guy in the office was very helpful when we lost our lock and helped us replace it. We've used this unit for a few years and it's been great ! Highly recommend

The guy in the office was very helpful when we lost our lock and helped us replace it. We've used this unit for a few years and it's been great ! Highly recommend

UPDATE ~ As of Feb 2025, Went to unit to start my car and take it for a spin since I hadn’t been out in 62 days. Unfortunately, when I got to this location, I couldn’t get into my unit. The handle and bottom of unit door was covered with about 6” of ice and snow!! ?? A friend of mine helped out, thankfully!! ?? He had a plastic snow shovel, a metal snow shovel and an ice pick in his SUV! The plastic shovel could not get the job done. He had to use the ice pick and metal shovel to clear the snow and ice away from in front of the unit door. It took about 15 minutes. It was a pain in the a$$!!! My car is a low profile car so every bit of the snow and ice had to be cleared away, otherwise I wasn’t going to be able to get my car out or back inside. The picture I posted was after 5 minutes of working to clear the snow and ice away. The new person who works there, Mark, was not on the premises. I got there a few minutes after 12 noon and he already had a sign on the office door that he wasn’t returning until 2 PM. I don’t know what I would’ve done if I couldn’t get a hold of my friend to help get my unit opened. Even if I had a shovel and an ice pick myself, I could not have possibly cleared that mess up because I’m still recovering from a T7 fracture in my back!! I don’t know what this company expects from renters in this situation. Anyone renting a unit from this location should be aware that you may or may not get into your unit if it has recently snowed and iced over, unless you have the strength and proper tools to get yourself in. Also, while walking back to my friend’s SUV, he noticed a 3 inch screw on the pavement in front of my unit and I picked up a 3 inch nail. Luckily, I didn’t drive over them when I took my car out of the unit or when I drove it back inside!! My car will stay in storage for another two months and I hope I don’t run into this situation the next time I go there…
Original review from Dec 2024 was 5⭐️ when I dealt with Harley, who was marvelous!!!… I was looking for an indoor space to store my BMW for the winter and came across this business on the internet. I’ve been dealing with Harley, who is very friendly, extremely professional and has the patience of a saint!! He is responsible for 2 storage locations in the Glens Falls area. He’s extremely busy but handles it all like a PRO!! I got lucky this past weekend when I contacted him!! He provided exceptional care to me. He researched, explained & reserved the appropriate type of unit I needed to store my low profile vehicle inside. He took his time explaining all the details to me, got me a nice unit, and processed my payment accordingly. When I stored my car earlier today, this location was super busy, but he took excellent care of everyone and everything with a smile!! It’s a pleasure doing business with him!! If you’re in need of a place to store your possessions or a vehicle, give Extra Space Storage a call and ask for Harley!! I’m so glad I did!! ?? WTG, Harley!! ??? (I forgot to take pics/video because there was a mini snow blizzard going on, when I was there, but will next time.)