Family First Moving

Great experience. The movers were kind and respectful.

Hard to connect with on the phone at first,but they returned call. Easy questionaire online. Great young men. They don't waste any time getting to work and stay busy the entire time. The only scratched item I had was small abrasions on the top of my dresser. A thin layer of felt on their hand truck/dolly would alleviate that. My antiques were fine. Nothing broken.

I wish I could give 0 stars! The owner Jamie is the rudest, most unprofessional, mean person I have ever dealt with. He shows up out of nowhere and starts yelling that certain items were “not on our list” and saying the movers aren’t moving that. They moved a little over half of our 3 bedroom house (with 2 less than half filled trucks) and then he wanted to charge an astronomical amount after inflating the time by double and adding charges for items that they DIDN’T MOVE! When I disputed the unbelievable amount he said we owed, he told the movers to stop unloading and close the hatch. He was going to leave with our stuff! We had no choice but to pay what he demanded because he was holding our belongs hostage. I have NEVER had such a horrible experience with a business before! NEVER in my 46 years of life! Stay away from this company!

If I could give 0 stars I would. The owner walked right into the house and was instantly being rude, mean, angry, etc. He didn’t move half of the items that were listed and he wanted to charge way above the price listed. The pricing made 0 sense. He was charging for heavy items they didn’t even move!!! Our family members were crying from stress and all he did was continue to being mean and angry. Not christian. Horrible company. Do not give these people your money.

We hired Family First Moving to move our 3 bedroom house 7 mins away to our new house. They were supposed to show up at 9am but called at 9:30 and said they wouldn't be there until after 10. The owner called the night before asking if we wanted a 3rd mover for an extra $40 an hour, we agreed thinking it would save on time. Once they arrived, the driver CJ was very kind and hard working, along with one of the other movers. The 3rd mover acted like he had better places to be. They were all very kind but they were not professional movers by any means. They carried boxes one at a time causing the process to take longer then it should. One they got the truck filled with half our house and decided we would need a 2nd trip we went to the new house. Upon arrivel, we asked that they place down drop clothes bc we had our floors professionally cleaned the day before. The movers stated they did not have these and called their boss/owner Jamie. He spoke to my mother in law, who was paying for their services, she asked what could be done and his response was 'nothing'. He refused to even come up with a solution and when it was made known that we were not happy he stated he would mover our stuff back to the old house, and said for us not to pay. Then changed his mind and threatened us with court. What kind of professional moving company doesn't have drop clothes or be willing to come up with a solution. Definitely not a Christian company like they like to advertise. We ended up having to have them drop it in the drive way and renting a uhaul to finish the job ourself. Do your self a favor and pay the more expensive company bc in the end it's worth. One a side note, 2 other companies came the same day and when asked to wear booties they had no problem!