Family First Moving

First of all, this complaint is about the owner of the company, NOT the movers. I hired Family First to move my son and daughter-in law from a 3 bedroom house move to another 3 bedroom house in the same town. Quoted $130/hr ($123 if paying cash) for 2 men for 6 hours. They called the night before offering a 3rd mover for $170/hr. Thinking that would reduce the overall hours, we agreed.

They arrived at 10am. We had everything easily accessible and nicely stacked. They were only able to get half of the house loaded in 2 hours.

They drove to the new house and started to unload. As they came to the door with the first item, I asked them if they had shoe covers or drop cloths, because we just spent $600 getting the carpet and tile cleaned the day before. They said they didn't and were going to call their boss.

The owner Jamie, wanted to speak to me. I am appalled by the conversation I had with this man. He asked me what the problem was, so I told him. He said they were never asked to bring shoe covers and have only ever worn them twice in the past during snowy weather. I said I never thought that would need to be specifically requested and asked him what they were going to do about it, thinking they could go get some. His reply was, 'WE ARE GOING TO DO NOTHING.'

I was so taken aback that I thought he must have been kidding. He repeated himself and asked me if I'm the one paying them. When I said yes, he said, THEN DON'T.' I was so confused at this point. He said they would take everything back to the other house. I was in complete shock about the way this simple request was being handled, that I told him to do that.

After discussing it with his movers, he wanted to speak to me again. He said he wanted paid in cash right then or he would see me in court. I asked if they were a Christian company and he said, 'SO, YOU'RE CALLING MY FAITH INTO QUESTION?' He then proceeded to tell me how they donate their time to veterans. I'm not sure what that has to do with how he's conducting his business right now.

For the sake of sanity, we decided to have them unload the truck in the driveway and pay them for time worked. The movers were exceptionally friendly, helpful, and understanding. They hustled and were very apologetic. We paid $490 for 3 hours plus gas fee. We tipped the 3 movers $20 each.

Bottom line: I have never been treated so poorly by a business owner. It's very upsetting that this is how they choose to represent their Christian values. Jesus should not have his perfect name associated with this company.

Don’t let the reviews scare you! This company did a great job with my move! They have good fair prices and great service!

The young men were careful and fast, respectful and very good at their jobs.

Okay, I’m gonna keep it real. Family first is messy and unorganized. I moved down to Akron and worked here for about 2 months. Most of the workers are chill and the pay was good. Jamie the owner, is really what makes the company TERRIBLE. He is an alcoholic and most of the time is drunk when on the phone with customers. He still owes me a check from the last couple weeks I worked for him. If you’re an African American like myself, GOOD LUCK. He will tell you that the truck will leave at 9:00am sharp and that the truck(s) will be there no later than 9:30am (or however long it takes to get to the destination), and there were multiple times where we didn’t leave until 9:30/9:45 and it costed customers a lot of extra money because of this. He doesn’t take care of his trucks, one time we had to drive all the way back to the shop in the moving truck with no headlights or good brakes from Mantua, and another time, one broke down on the way to a customers home. He pays his workers by leaving checks in either the mailbox at the shop or he has them pick them up in his old convertible at his residence. There were also many times where I’ve heard Jamie cuss out customers over the phone while drunk when they try too tell him the issues they’ve had throughout their moving day. Some of the movers are either too old or just lazy or inexperienced. Sometimes there’s damage done to items/houses because movers are not careful. If you try to tell Jamie that you are unhappy about anything as a customer OR employee, he will disrespect you, cuss you out and tell you that you’re wrong, which is HORRIBLE customer service. I can literally start a moving company tomorrow and it would go a hell of a lot better than whatever is going on at family first moving, or should I call it “Jamie First Moving”. I wish I could post the screenshot of our text messages so everyone can see how terrible this company is. If you are looking for a quality moving company who actually cares about you and your personal items, DONT go to family first. I’m currently in the process of suing the company for the money I am owed. You’re better of renting a Uhaul and grabbing 4 guys off of craigslist.

From start to finish, my move was smooth as silk. I received a prompt response on the first day I inquired about the move. I was given a more than fair quote and was scheduled on the day I wanted..which was only 3 weeks away. The men, Shawn and Gabe, were more than accommodating, courteous and very professional. They moces quickly without one iota of hesitation. I highly recommend this company for your moving needs. Thanks again for everything!