FECH Moving & Cleaning Company

EDIT (Feb 2025) in response to owner message:
You definitely have us confused with another customer. We agreed on the rate for both eviction processes, there was no discount offered, and there was definitely not a refusal to pay - we have the bank/credit card statements to that affect.

We take issue with the fact that for an eviction, FECH agreed to provide a 20 person crew, a truck, boxes, tape, and any other materials required for the process. Because these things were NOT provided, we had to send one of the 'movers' provided to Home Depot AND tell him what he was supposed to be doing, which delayed the process SIGNIFICANTLY and resulted in an unsuccessful eviction. The crew FECH provided had zero idea what they were meant to be doing which I consider to be extremely unprofessional.

Please get your facts straight and consider yourself lucky that a 1-star Google review is the only consequence to come of this.

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If I could give a zero star review, I would. We used FECH for an eviction first in February, then again in April.

During the first move, the movers were there on time, though there didnt seem to be anyone in charge or a go to person to communicate with. We did not end up needing the moving services as the tenant was able to pay his way out of the eviction. The issue came when it was time for billing - we were charged twice for the move and while this can be chalked up to a simple billing error, the charge was significant and the bank account took a hit while we waited for a refund. And while we did receive the refund, we did have to message them several times with a little bit of run around before the refund was processed.

Based on the move experience from February, we booked again for April (same tenant, same address). Upon arrival, the movers again seemed to be without any direction - it seems as if FECH pulls people off the street to fill the 20 crew requirement for an eviction. Additionally, the cost of the eviction includes all necessary moving materials - boxes, tape, a truck, etc. The movers did not have ANY of the materials with them and we had to direct them to go to Home Depot to get the supplies needed. Additionally, an eviction is limited to an hour, which is based on the requirements set forth by the Sheriffs office. Because the movers had not been given any instructions from FECH, and because they came completely unprepared with materials, the eviction process took upwards of 3 hours. In that time, the tenant was able to pay the amount of the eviction judgement and again, the eviction was unsuccessful.

We were offered no apology for this and we were required to pay roughly $6k for the whole process, despite the many, many hangups and the fact that the reason why the eviction was unsuccessful was because of the unbelievable disorganization and slow pace of the moving team. As a result, we were left with problematic tenants who were being evicted for several months of unpaid rent.

I would avoid this company at ALL costs.

Summary: inaccurate in novice estimate and very rude owner, screaming at me the day of the move.

I had a very disappointing experience with FECH and Ade. Initially, Ade was pleasant and understanding, which convinced me to choose their service for my move. However, a week before the move, he refused to put anything in writing—no texts or emails—and insisted on handling everything over the phone. I found this unusual and expressed my concern, at which point Ade became defensive.

I had clearly communicated that the reservation for the loading dock and elevator was at 2 PM, and I even reiterated this the day before the move. Despite this, he arrived with the truck at 11 AM and then yelled at me for not having a parking spot ready. When I asked him to stop yelling, he responded, “No, I can’t stop screaming; I’m annoyed.”

While the two movers were kind and hardworking, the overall experience with FECH and Ade was terrible. The estimate provided was for 12 hours of work with four men, but Ade only brought two men, making it impossible to complete the move in the estimated time. I couldn’t afford to pay for more than the agreed amount, so after 12 hours, the movers had to leave, and I was left with approximately eight more hours of work to do on my own.

Ade convinced me to choose FECH based on their lower price, but it came at a high cost. I strongly recommend choosing a different company that is more professional and transparent with their estimates.

Willing to go above & beyond to meet the customer’s need. I give the company 10 stars!

I am very impressed with thier service I appreciate..