FedEx

Subject: Persistent Challenges with Package Returns at Port Washington FedEx Office

I am writing to share a sequence of rather disappointing experiences I've encountered with the FedEx office located at Port Washington. This feedback is provided with the utmost respect for the FedEx brand and its services, but with a strong belief that constructive criticism is essential for improvement.

On three separate occasions, I attempted to return a product, specifically a pair of shoes, via this location. Each time, the process concluded in an unanticipated and unsettling manner – the package was reported as lost. During my initial visit, I was provided with a receipt and a tracking number. Regrettably, upon trying to track my package, I discovered the tracking number was invalid, raising concerns about the authenticity and reliability of the information provided.

Upon returning to the store to seek clarification, I interacted with the same representative who had assisted me previously. I was met with a demeanor that I perceived as rude and dismissive, an approach that not only exacerbated my frustration but also left me questioning the professionalism within this establishment. When I inquired about the whereabouts of my package, the advice I received was to file a complaint online, an action that seemed more of a deflection than a solution.

Fortunately, Adidas was gracious enough to issue a refund for the lost item, which I greatly appreciate. However, the crux of the issue remains unaddressed. The recurrent nature of these incidents at this specific location compels me to wonder about the underlying cause. Are the packages genuinely being lost, or is there a deeper issue at play? Moreover, I am curious to learn if others have experienced similar challenges with this FedEx office.

In sharing my experience, my goal is not to disparage butto highlight a concerning pattern that warrants attention and rectification. I believe that addressing these issues will not only enhance customer experience but also uphold the integrity and reputation of FedEx as a trusted service provider.

Thank you for taking the time to consider my feedback.

Fedex needs to restaff this location

Worst customer service and pricing.
STAY AWAY FROM THIS ESTABLISHMENT
Indian lady in there has the nastiest attitude.

Charges $5 to print a shipping label (they do not have a scanner because they’re not a full service location)
Shipping prices are much higher than average
They did get the package to where it needed just lots more charges $$$