Folsom Relocation & Storage

Right on time, professional and efficient. The only way to move. Great office support during a stressful time. I'll refer them over and over to all my clients.

I hired this company for a move based on the mostly positive reviews and was very quickly disappointed. The receptionist was friendly and helpful when I booked the move. When the movers showed up the foreman was wearing slides for shoes and one worker barely had his pants on. They had been clearly smoking in the truck and proceeded to smoke around the truck with my belongings inside the truck throughout the day. I got many complaints about how much stuff I had even tho I was very clear about the size of my house when I booked the move, I also received complaints about the move taking all day even tho I booked the movers for all day. The foreman of the job decided to move what he called a “beast of a dresser” down the stairs with who he admitted later was new and he’d never worked with him before. They decided to tip the dresser down to the new mover waiting on the stairs - he didn’t have it. The dresser came crashing down the stairs. It put 5 holes on the wall along the stairs, ripped the carpet to the wood, scratched the banister and the wood floor at the bottom of the stairs and put a bowling ball sized hole in the wall at the bottom of the stairs; not to mention the dresser was destroyed. We started out as very understanding, things happen, we were lucky no one was hurt. The movers though then proceeded to argue about what happened tho for about an hour. When the “owner” called to discuss the damage he immediately had attitude and never apologized for what happened. I was told he had 30 days by law to fix the hole, and he’d be doing it himself. Clearly a contractor was needed for the amount and type of damage we had. He proceeded to be argumentative with me and told me “to loose the attitude”, it was unreasonable of me to want work done sooner than 30 days, and as “a woman maybe I wouldn’t understand how hard it is to find a contractor these days”, and I should “get over” what happened “these things happen” when you move. The foreman proceeded to tell to tell me it was the new guys fault not his. When I pointed out that as a foreman he should’ve moved the “beast of a dresser” with a more seasoned mover that he’d work with before - he rolled his eyes and walked away. We found a contractor ourselves and billed the company. We never heard from them again after the initial day of the move, nor did we ever receive an apology. It took them over a month to mail me a claim form for the dresser when I was told they’d email it to me the same day as the move. Never in my life have I ever been treated so poorly as a customer, not only by the movers but the owner of the company as well. I completely understand these things happen and we are so lucky no one was hurt. But it is completely unreasonable to ever treat a customer the way I was treated and talked to in the manner I was. Someone should’ve come and assessed the damage that week as I requested, to get the ball rolling on fixing this as soon as possible for the new buyers of my home - to immediately state he had 30 days is ridiculous. As a single mom I splurged on movers for this move and so wish I hadn’t - it was the worst experience ever!

The team was on time and worked quickly. Every one was very friendly and really professional. They took great care handling my belongings. I will definitely use them again and recommend them to anyone looking for a high quality moving experience at a fair price. I can't say enough about how great the experience was overall. Moving is stressful, but they made it very easy.