Fort Knox Self Storage

I've rented from Chuck and Marlene twice now and always top notch.
I can always count on a unit, if non available, they always call me as soon as one opens up. Great customer service ??

Very nice people who run the place and are very helpful. It is very clean and quiet and so far seems to have good security

This place has nice clean units, the managers were very friendly, respectful, professional and the customer service is awesome. We appreciate you Fort Knox Storage Chino Valley, AZ

Safe, clean, secure? N O! On the surface this facility may appear to be clean and well-kept. Once you have occupied for a while it will become clear just how dirty and nasty these units get on the inside. After a two-year stay I Removed 3. X 5 gallon buckets of dirt off the floor from inside the facility and hold them to a remote location for dumping as the dumpster is not for tenant use. It was apparent that my unit was accessed multiple times without my approval or presence by someone other than myself.
When I first inquired about Storage I had questions regarding the access and was told that they semi trucks could get in and out with no difficulty. Apparently management has a different style of semi truck in mind and I would caution anyone with a low riding trailer do not get to the east end of the facility as the curbs that direct drainage are large enough they may do damage to your undercarriage. After approximately a year and a half of occupancy I was contacted by my bank indicating that they had blocked Fort Knox attempts to take payment out of the account. It seems that Fort Knox was trying to pull rent money from the Credit card making multiple attempts in just a few seconds time frame. Upon investigation it was found that this had been occurring for months. It was also found that I had been double charged in the past. Attempts to resolve these issues with on site management made it clear that they lacked the intellect and communication skills to get these issues resolved. The owners were contacted him and they admitted they had seen the situation previously even after management complete denial and lack of concern. The owners were very concerned and getting the funding issue resolved however, when it came to the issues with their personnel it was obvious that they did not hold their own management team high regard with comments like “he doesn’t steal from us“ or “the carnival left town, they didn’t !
Storage is a payment for the security and protection of your items. I believe that some of that should be confidence as well. The only confidence I have here is that I did not have something they wanted in my storage unit. And these units don’t offer a hell of a lot of protection from the elements.